Spa Receptionist
The Spa Hotel is looking for an enthusiastic Spa Receptionist to join their expanding and highly successful Spa and Leisure team. The Spa offers the very highest standards in luxurious and relaxing spa experiences, with an extensive treatment menu, also within the club is a 10m pool, sauna, steam room and two gymnasiums with high tech equipment.
About the Position
We are looking for a Full Time Spa Receptionist to be an integral part of our Spa Reservations and Spa/Leisure Reception team. Reporting to the Spa Manager, you will be responsible for assisting with the day to day running of the reception desk, welcoming guests, handling enquiries, taking reservations, showing guests around facilities, ensuring the facilities are well maintained and providing detailed information about Spa services and products and taking appointments for Spa Treatments. You may also be required to handle gym/membership enquiries, checks on the cleanliness of the changing rooms, sauna, steam room, gym and pool and opening and closing the Spa/Gym.
The role is 40 hours a week comprising of early, middle and late shifts and weekends.
About You
- Ideally you will have reception or reservation experience within a Spa, salon, hotel or hospitality environment.
- Passionate about creating the very best guest experience, – customer service will be at the forefront of your mind at all times. Warm and welcoming to our Leisure Club Members, Hotel residents and Spa guests.
- You’ll bring enthusiasm, experience, organisation skills and strong team working spirit to the role here at The Spa.
- You’ll have excellent communication skills, professional attitude and be highly pro-active and self-motivated.
- Proficient with the use of computer booking systems and Microsoft Word/Outlook email (training will be provided)
Benefits
- Competitive salary
- Hotel discounts
- Local business discounts
- Gratuities policy
- Uniform
- Free parking
Leisure Assistant (Part Time)
We are looking to appoint a Leisure Club Assistant to assist in Spa Health.
This is a part time position of approximately 24 hours a week but hours are negotiable. The candidate will be working a mixture of early, middle, and late shifts, and will include some weekends on a rotational basis.
About us:
Spa Health Leisure Club is situated within The Spa Hotel, a family run Hotel in Royal Tunbridge Wells. The club and treatment rooms are open to Hotel residents as well as local guests for gym memberships and spa days. More than just gym, the club has a social feel to it and member’s perks include discounts on accommodation, spa treatments and food and drink.
Responsibilities:
- Assisting on the Reception desk during the clubs opening hours
- Assisting the Leisure Manager with the day to day running of the club
- Opening / closing the club (dependent on shift)
- Swimming pool testing
- reception cover including meeting and greeting all guests, answering the telephone and taking bookings for spa treatments, gym inductions, fitness assessments, leisure membership subscriptions
- Some cleaning duties
- Some routine health and safety checks are required, as is the need to keep the Reception area tidy and presentable.
About you:
The successful candidate will ideally have previous experience within a Fitness/Leisure club, within a similar role. However the most important thing is you must possess a warm and welcoming personality, with excellent communication skills and solid computer literacy, and preferably an interest in fitness and beauty.
Benefits:
- Uniform supplied
- Discounts in the spa and hotel
- Local business discounts
- Gratuities scheme
- Free parking
Linen Porter (Part Time)
We are looking to appoint a part time Linen Porter to work within our busy Housekeeping department. Duties will be to ensure the distribution of linen and other items around the hotel.
This is a physically demanding job and the successful applicant should be fit and capable of lifting / carrying heavy items.
This is a part time position working 2 days out of 7 including weekends on a rotational basis. Usual hours of work are 7:00am until 3:30pm however may vary.
Previous experience is welcomed but not essential as full training will be given.
Benefits:
- Uniform supplied
- Discounts in the spa and hotel
- Local business discounts
- Gratuities scheme
- Free parking
Beauty Therapist
We are looking for a qualified Beauty Therapist to join our team in SpaSpa on a Full Time basis.
SpaSpa in The Spa Hotel offers the very highest standards in luxurious and relaxing spa experiences, with an extensive menu of professional ESPA, Aromatherapy Associates, Shellac, Guinot and signature treatments.
About the Position:
We are looking for a friendly, dedicated and highly professional therapist with a genuine passion for offering 5 star client service and exceptional treatments.
About You:
- NVQ Level 3 Beauty Qualification (or equivalent)
- Friendly, dedicated and committed mind-set
- Strong customer focus and excellent communication skills
- Experience within a busy or high performing salon environment
- Confidence in your ability to provide a range of treatments
The following are desirable requirements:
Experience with any of our product offerings, Aromatherapy Associates, ESPA, Shellac, Guinot (but not essential). Experience within a Spa environment would be an advantage (but not essential).
Benefits:
- Uniform supplied
- Discounts in the spa and hotel
- Gratuities scheme
- Commission on product sales
- Potential progression opportunities
- Free parking