Careers

The Role

You will be an integral part of a very fast paced events department, coordinating numerous Weddings, Conferences and Events across 8 function spaces in a team of three people. Our events can vary from a meeting of two guests to a wedding of up to 300. This is a particularly varied role covering all levels of event coordination; you will be expected to coordinate your own events from enquiry through to event departure. This is an office based role however you will work closely with our operations team to ensure a smooth execution of each event.

Key Responsibilities include, but are not limited to:

• Demonstrating good knowledge of the hotel, its spaces and event packages
• Receiving, handling and converting wedding, meeting, events and some group enquiries via telephone and email
• Planning events working closely with a variety of clients
• Carrying out show rounds and sales appointments
• Preparing in-depth quotes for Meetings and Events of all sizes
• Completing event administration to a high standard with excellent attention to detail
• Issuing detailed event sheets with clear and concise information which is easy for the operational staff to follow
• Typing and issuing invoices, taking payments securely for deposits and bills over the phone and updating our system accordingly
• Encouraging repeat business as a result of exemplary customer service and enquiry handling
• Identifying new clients and ways in which to increase revenue in the department
• Communicating effectively with all departments in the hotel
• Following up with all enquiries to increase booking conversions
• Assisting the operations team for big events and wedding

Knowledge and Experience

Previous experience in the hospitality and hotel industry within an events role is desirable but not essential.

Knowledge of Rezlynx, Microsoft office and Secure trading is preferable.

You must be able to work well under pressure with a strong attention to detail, meet deadlines and achieve targets, whilst offering the very highest level of customer service.

You must be determined and driven to ensure the business and department excels itself. We are looking for a team player, someone who is computer literate and have excellent communication skills.

About Us

At The Spa Hotel we pride ourselves in delivering excellent service, food and experiences. Providing luxury stays and unforgettable events is what we are passionate about.

We are a 4 star hotel in Tunbridge wells, with 70 Bedrooms and 7 Event spaces. We are looking for motivated people to join our busy team.

The Role We are looking to recruit a friendly and enthusiastic Receptionist to join our busy reception team. You will be the first and last point of contact for all our guests so to be welcoming, approachable and well-presented is essential. With 70 bedrooms occupied almost daily, efficient check ins and outs are a priority as well as being knowledgeable in all areas of the hotel and local area to assist with any guest queries. You will also manage the switchboard and assist with bedroom reservations. You will work closely with all hotel departments and be responsible for payments and invoicing for all bedrooms. Working 5 days out of 7 on a rotational basis and the shift pattern does vary.

Shifts Include 06.30-15.00 & 15.00 – 23.00

Key Responsibilities include, but are not limited to:

• Welcoming guests with a friendly face at all times and checking them in and out of the hotel
• Ensuring the smooth day to day running of the reception desk by following the sifts operating procedures
• First point of contact for all guest enquiries via telephone, email and face to face. Processing room reservations into the hotel system.
• Activate and reissue room keys
• Liaising with all departments including the management team
• Handling customer feedback/complaints as required.
• Creating invoices taking payments and updating the system
• Delivering pre-arranged welcome plates to guest bedrooms
• Knowledge and Experience Previous experience on Reception or in the hotel industry is desirable but not essential.
• You must be passionate about customer service and work well under pressure whilst paying close attention to detail.
• Knowledge of Rezlynx, Microsoft office and Secure trading is preferable. We are looking for a team player, someone who is computer literate and have excellent communication skills.

Are you passionate about food and love an early start? We’re looking for someone who thrives under pressure and has a keen eye for detail. We’re seeking a team player with a hands-on approach and excellent organisational skills.

About the role
Join our experienced team of 10 as an integral part of our breakfast service, leading the way 5 days a week, including weekends. You’ll be providing hot plated breakfasts to order with fresh local ingredients for our 2 rosette restaurant and private dining rooms. As a Breakfast Chef, you’ll ensure all preparation is met for the continental buffet and hot plated items, maintaining our high standards of food presentation. After service, you’ll assist our Head Chef and Sous Chef in preparing fresh, local ingredients for our busy lunch service.

Hours: 30 hours a week

Shifts: 6:00 AM – 12:00 PM (3 days a week) and 7:00 AM – 1:00 PM (Saturday and Sunday)

Our team is forward-thinking, passionate, and hardworking, and we’re looking for a like-minded individual to join us.

Key Responsibilities:

• Prepare fresh ingredients for both continental and hot breakfasts, ensuring perfect presentation.
• Complete advance preparation for the next breakfast service where practical.
• Be fully aware of all dietary requirements and ingredients in our meals.
• Comply with Health and Safety procedures and maintain an immaculate working area.
• Work to strict time schedules.
• Clean down your section at the end of your shift.
• Maintain clear communication between the Kitchen and other Departments.
• Assist in monitoring food stock levels.
• Ensure all costs are kept within the agreed budget and notify the Head Chef when necessary.