Receptionist
The Spa Hotel is a family run, 4 star hotel with 70 bedrooms and a beautiful Spa.
With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.
The Role:
We are looking to recruit a friendly and enthusiastic Receptionist to join our busy reception team. You will be the first and last point of contact for all our guests so to be welcoming, approachable and well-presented is essential.
With 70 bedrooms occupied almost daily, efficient check ins and outs are a priority as well as being knowledgeable in all areas of the hotel and local area to assist with any guest queries. You will also manage the switchboard and assist with bedroom reservations.
You will work closely with all hotel departments and be responsible for payments and invoicing for all bedrooms. Working 5 days out of 7 on a rotational basis and the shift pattern does vary.
Key Responsibilities include, but are not limited to:
- Welcoming guests with a friendly face at all times and checking them in and out of the hotel
- Ensuring the smooth day to day running of the reception desk by following the sifts operating procedures
- First point of contact for all guest enquiries via telephone, email and face to face.
- Processing room reservations into the hotel system.
- Activate and reissue room keys
- Liaising with all departments including the management team
- Handling customer feedback/complaints as required.
- Creating invoices taking payments and updating the system
- Delivering pre-arranged welcome plates to guest bedrooms
Knowledge and Experience
Previous experience on Reception or in the hotel industry is desirable but not essential.
You must be passionate about customer service and work well under pressure whilst paying close attention to detail.
Knowledge of Rezlynx, Microsoft office and Secure trading is preferable.
We are looking for a team player, someone who is computer literate and have excellent communication skills.
Benefits
- Uniform provided
- Staff gratuities (following successful probation)
- Free parking
- Discounted gym/spa (following successful probation)
- Local business discounts
Night Porter
The Spa Hotel is a family run, 4 star hotel with 70 bedrooms and a beautiful Spa.
With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.
The Role:
You will be an integral part of our busy night team, welcoming any late arriving guests and checking them in with a warm friendly welcome. You will also need to respond to any requests that may arise from our guests serving evening drinks, food and fulling other requests guests may have to make their stay more comfortable.
Having 8 function spaces this role is particularly physical as these are often in use each day and overnight you will assist with clearing and resetting the room to our high standard ready for the events the following day.
You are responsible for the hotel security and fire checks during your shift, which also need to be recorded in detail.
Key Responsibilities include, but are not limited to:
- Adhere to all security and health and safety policies and complete checks on each shift
- Assisting guest with their luggage to and from the bedrooms
- Set all event suites to the specified layout to our high standard within the relevant time frame
- To answer any calls and operate the switchboard efficiently, including taking any messages and passing the details to the relevant person
- Initiating wake up calls when required
- Being responsible for the night porter’s float and balancing the monies correctly on each shift
- Taking bedroom bookings, payments and allocating rooms for any walk-in guests
- Having an understanding of all departments of the hotel
- Prepare cook and serve food and drinks from our night menu
- Ensuring all public areas are clear and clean/tidy any area as required
- Printing of guest bills and taking payment of any checkouts
- To always maintain personal hygiene standards
Knowledge and Experience
Previous experience in the hospitality and working nights is desirable but not essential. Knowledge of Rezlynx, Microsoft office is preferable.
You must be able to work well under pressure with a strong attention to detail, meet deadlines and achieve targets, whilst offering the very highest level of customer service.
You must be determined and driven to ensure the business and department excels itself. We are looking for a team player, someone who is computer literate and have excellent communication skills.
Benefits
- Uniform provided
- Staff gratuities (following successful probation)
- Free parking
- Discounted gym/spa (following successful probation)
- Local business discounts
Restaurant Assistant
The Spa Hotel is a family run, 4 star hotel with 70 bedrooms and a beautiful Spa.
With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.
The Role:
You will be an integral part of a very fast paced Restaurant team, potentially being the first point of contact when a guest comes to dine with us, so a friendly and welcoming manner is essential.
You will be responsible for delivering all food and hot beverages from the kitchen to a variety of guests within our and restaurant and terrace. You will also assisting the team with room service orders.
Key Responsibilities include, but are not limited to:
- Delivering food from the kitchen to our guests in the restaurant
- Laying tables to our high standard
- Polishing cutlery
- Welcoming and communicating efficiently with guests
- Clearing and cleaning the restaurant after service
Assisting with the room service orders
Knowledge and Experience
We are looking for a well presented person with a passion for excellent customer service. Waiting experience would be preferable but not essential as full training will be given.
We are looking for a confident individual, a team player and someone who is able to work well under pressure.
Benefits
- Uniform provided
- Staff gratuities (following successful probation)
- Free parking
- Discounted gym/spa (following successful probation)
- Local business discounts
Bartender
The Spa Hotel is a family run, 4 star hotel with 70 bedrooms and a beautiful Spa.
With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.
The Role:
You will be an integral part of our fast-paced Zagatos Bar team, serving a variety of drinks including cocktails from our fresh and creative cocktail menu. You will be joining our team of 7 people to provide a welcoming and comfortable atmosphere for our guests staying in the hotel and local residents that join us.
You will be responsible to maintaining a tidy and clean workspace and presentation is key. You need to work well as part of a team and be comfortable to work alone behind the bar also. Our bar team is friendly and approachable, and we are looking for a likeminded individual.
Key Responsibilities include, but are not limited to:
- To be aware of the bar environment, adjusting music and lighting to create a welcoming atmosphere
- To provide a high standard of customer service greeting guests on arrival
- Prepare the bar for service in a timely manner
- Making and delivering drinks with a good eye for presentation
- Adhere to our hygiene and health and safety policies and procedures
- Ensure all service areas are kept in good working order, ready for you and any team members that are working
Knowledge and Experience
Previous experience in a similar bar role and knowledge of cocktail making is essential. You must be able to work well under pressure with a strong attention to detail, be willing to learn new skills and have excellent communication skills with the ability to interact with customers as well as members of the team. You must be energetic and have a positive attitude with a passion for creating incredible cocktails and love working as part of a dynamic and lively team.
Benefits
- Uniform provided
- Staff gratuities (following successful probation)
- Free parking
- Discounted gym/spa (following successful probation)
- Local business discounts
Casual Beauty Therapist
The Spa Hotel is a family run, 4 star hotel with 70 bedrooms and a beautiful Spa.
With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.
The Role:
You will be an integral part of our SpaSpa team responsible for managing and completing professional spa and beauty treatments and providing our guests and members with the highest standards in luxurious and relaxing spa experiences from our extensive menu of professional Espa, Aromatherapy Associates, Shellac, Guinot and signature treatments.
Key Responsibilities include, but are not limited to:
- Achieving a number of different treatments during each shift, including massage, facials, manicures, pedicures and more
- Communicating effectively with all guests and members that you come across
- Having extensive knowledge on our products and treatment
- Maintain a clean and tidy treatment space
- Having product knowledge to assist with the upsell of Spa products
- Cover reception and be able to assist with booking treatments when required
COVID-19 precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Social distancing guidelines in place
- Sanitisation, disinfection or cleaning procedures remain in place
Knowledge and Experience
We require an NVQ Level 2 Beauty Therapy or NVQ Level 3 Beauty Therapy Qualification (preferred) Or NVQ Level 3 Beauty Qualification Equivalent
Experience with any of our product offerings, ESPA, Shellac, Guinot (but not essential), intimate waxing (but not essential), lash lifting (not essential), pregnancy massage (but not essential). Experience within a Spa environment would be an advantage (but not essential). You must be a friendly and highly professional therapists with a genuine passion for offering exceptional treatments to all clients. You must be a team player and be able to work well under pressure whilst maintaining superb attention to detail. Experience within a busy or high performing salon environment is beneficial.
Benefits
- Uniform provided
- Staff gratuities (following successful probation)
- Free parking
- Discounted gym/spa (following successful probation)
- Local business discounts
Casual Bartender
The Spa Hotel is a family run, 4 star hotel with 70 bedrooms and a beautiful Spa.
With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.
The Role:
You will be an integral part of our fast-paced Zagatos Bar team, serving a variety of drinks including cocktails from our fresh and creative cocktail menu. You will be joining our team of 7 people to provide a welcoming and comfortable atmosphere for our guests staying in the hotel and local residents that join us.
You will be responsible to maintaining a tidy and clean workspace and presentation is key. You need to work well as part of a team and be comfortable to work alone behind the bar also. Our bar team is friendly and approachable, and we are looking for a likeminded individual.
Key Responsibilities include, but are not limited to:
- To be aware of the bar environment, adjusting music and lighting to create a welcoming atmosphere
- To provide a high standard of customer service greeting guests on arrival
- Prepare the bar for service in a timely manner
- Making and delivering drinks with a good eye for presentation
- Adhere to our hygiene and health and safety policies and procedures
- Ensure all service areas are kept in good working order, ready for you and any team members that are working
- Restocking the bar and cleaning down at the end of your shift
Knowledge and Experience
Previous experience in a similar bar role and knowledge of cocktail making is essential. You must be able to work well under pressure with a strong attention to detail, be willing to learn new skills and have excellent communication skills with the ability to interact with customers as well as members of the team. You must be energetic and have a positive attitude with a passion for creating incredible cocktails and love working as part of a dynamic and lively team.
Benefits
- Uniform provided
- Staff gratuities (following successful probation)
- Free parking
- Discounted gym/spa (following successful probation)
- Local business discounts