Booking Terms



All rates advertised on this web site are strictly subject to availability and must be booked on-line. There is a limited allocation of rooms available on the offers we advertise. There will be occasions when the hotel may have room availability that is only bookable at a higher tariff for a specific number of nights. Special offer rates may not be combined with any other offer or discount that The Spa Hotel may be promoting.


You will be required to enter a credit card number at the time of booking in order to guarantee your reservation. Your reservation confirmation will only be automatically e-mailed to you once your credit card details have been entered. Your credit card will be charged upon your arrival at the hotel.

If you wish to charge extras to your room during your stay a credit or debit card will need to be pre authorised at check in. We will charge this card in the event of departure without settling the extras.

Cancellations, Amendments & Non Arrivals

All cancellations and amendments MUST be made via reservations or reception at The Spa Hotel on 01892 520331. When your booking is confirmed, a reservation number will automatically be supplied; this must be retained, should you need to make a cancellation and/or amendment.
Cancellations will incur a cancellation charge based on the following: less than 24 hours notice before 2.30pm or non-arrivals then the booking will be charged in full. Pre paid non-refundable rates and special offers/discounted breaks the deposit or pre payment is non refundable.
We strongly recommend that you take out insurance to cover the cost of cancellation and safeguard against other risks. Travellers Protection Limited can arrange an appropriate policy and they can be contacted by telephoning 01603 767699.


If any damage is incurred to the property and the guest leaves without informing management we will charge the card on file to recover the costs to put right/repair the damages. We may seek to recover costs via our insurers if the damage is substantial. 


We warmly welcomes families. Children 15yrs or younger sharing a room with two full paying adults will be charged £15.00 each per night for accommodation and full English breakfast.
Childrens menus are available on request. Alternatively children 15yrs or younger are entitled to half price half portion when dining from the main restaurant menu.

Telephone Assistance

If you would like to receive personal assistance with your booking, our Reservations office is open between:
8.00am to 6.00pm Monday to Friday
10.00am to 6.00pm Saturday/Sunday
Telephone: 01892 520331  Alternatively ask to speak to one of our receptionists.

Further Information

Bedrooms are normally available from 3.00pm on the day of arrival and must be vacated by 11.00am on the day of departure. There are occasions, particularly at busy periods when bedrooms may not be available until later than 3pm.

Your rate includes temporary membership to the Spa Health Club during your stay with us. A charge will be made for spa treatments where applicable. Children under the age of 16 must be accompanied at all times.

The Spa Hotel has its own car park, which is free subject to availability. Guests are reminded that the Spa Hotel cannot be held responsible for Guests cars when left in its car park.

The Spa Hotel is a non-smoking hotel.