Welcome Back to the Spa Hotel

Our priority is to ensure our guests and staff remain safe and feel reassured so we are closely monitoring government guidelines and public health and we will continue to make changes as necessary or appropriate over the coming months. Below is information about the safety measures we are implementing to ensure we provide a Covid-19 Secure Environment, if this does not answer your questions or relieve all concerns, then please do speak to us directly on email at reception@spahotel.co.uk or by telephone on 01892 520331.

Our team

We will ensure that everyone involved in our business is fully aware of our new health and safety policy.

  • Every team member will be fully trained in the new health and hygiene procedures prior to returning to work
  • We will take all reasonable steps to follow the government Covid 19 Secure Workplace Guidelines
  • We are contacting all of our suppliers to ensure that their policies meet these high standards
  • We will supply all necessary Personal Protective Equipment
  • As the safety of our guests and team is paramount we reserve the right to decline bookings from amber or red list countries

Your experience

  • New signage and focus points will be added across the hotel to promote hygiene
  • We will charge your room rate on the day of arrival prior check in to speed up and limit contact during check ins
  • A contactless Express Check Out will be offered prior to your departure
  • Hand sanitiser will be available and visible at several points across the hotels public areas
  • Your bedroom key card will be sanitised pre-arrival
  • Our public areas will be cleaned and sanitised on regular occasions throughout the day
  • Please always wash your hands when returning to your bedroom
  • The Duty Manager is our designated, responsible contact person for all staff and guest COVID-19 queries

Social Distancing

  • We will maximise our large communal and outdoor areas to create more space for guests.

Food & Drink

We will take all necessary measures to deliver minimum contact, ensure hygiene standards and social distancing

  • We will request that guests book a time slot for Breakfast to spread the flow of guests. Breakfast can be taken in the Orangery or in your bedroom but will be subject to a tray charge as per usual.
  • Room service will be restricted to delivery outside of your bedroom door unless directed otherwise by guests.
  • We will run our Afternoon Tea in the Orangery Wednesday to Sunday from 1.30pm – 4.00pm.
  • Our pizza oven will be open from Thursday to Saturday from 12.00 – 5.30pm.
  • Room service is to operate as normal subject to tray charge.

Spa Health & Spa Spa

  • Our therapists will be following a strict hygiene procedure and all treatment rooms, equipment and contact surfaces will be sanitized between appointments
  • Our Relaxation Room is only open to guests on spa packages
  • Guests must complete a health screening prior to any treatment
  • The swimming pool and spa area will be available on a first come first served basis.
  • Guests are encouraged to bring their own towels
  • When using the gym we ask that all equipment is sanitised before and after use, using wipes/spray provided

Conference and Events

  • Our Conference and Events Team can now arrange show rounds for weddings and events, please email events@spahotel.co.uk for further information
  • There will be an enhanced cleaning program in all function rooms.